Frequently Asked Questions

We have a detailed guide on methods to find out your ring size. Please click here.

Alternatively, you can also get in touch with us via our chat or email us at hello@viannejewellery.com

We usually reply within 24 hours.

Yes, of course! We understand that buying jewellery online can be tricky in terms of sizing.

You are welcome to exchange your item to a different size of the same design or exchange it to something else from our store.


To start an exchange, please contact us at hello@viannejewellery.com and we will be able to assist you further.

Please note that we, unfortunately, do not cover the return postage of items returned for an exchange or refund. However;

- If your original item was purchased at full price, we will send out a new exchanged items for at no additional cost. (UK only)

- If your original item was purchased at discounted price, you will be asked to cover postage fee for the new item to be sent back to you.

If you have any more questions regarding returns, please feel free to contact us at hello@viannejewellery.com

We inspect all of our items carefully before shipping them out to our customers. However, on rare occasions, our items can get damaged during transport. If you find that the item you received is faulty or damaged, please do get in touch with us at hello@viannejewellery.com and we will be more than happy to assist you and to send you a replacement item.

We aim to provide excellent customer service and we carefully inspect every item before shipping out to our customers to ensure the best quality possible. However, if in any way you are not satisfied with your purchase, we will happily issue you a refund or exchange.

To start a refund or exchange, please contact us at hello@viannejewellery.com so that we can further assist you. Please send back your unworn and undamaged item in its original packaging within 14 days of receiving your order. Refunds can take approximately 72 hours or less to be processed once we receive the returned item(s). The refunded amount will take 5-7 business days to be processed back to your original payment method. Shipping & handling charges are non-refundable. Unfortunately we do not cover the return postage of items returned for an exchange or refund.

If you have any questions regarding returns or exchanges, please feel free to contact us at hello@viannejewellery.com.

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