• To start a refund, please notify us first at hello@viannejewellery.com
• You can return any item you are not completely happy with for a refund, exchange or store credit within 30 days of receiving it.
• The items sent back to us MUST be in new, unworn, undamaged condition and in the original packaging.
• Please note that if the item was sent back in a used or damaged condition or without its original jewellery box, we reserve the right to deduct the cost of restoring the item to its original condition and the cost of the jewellery box, off your refund amount.
• Please note that custom/bespoke items are not eligible for returns.
• For eligible cancellations made within 14 days, only the standard delivery cost will be refunded. If standard delivery was free, no delivery refund is due. First Class, Express and gift-wrap fees are non-refundable.
  
• Refunds can take approximately 72 hours or less to be processed once we receive the returned item(s). The refunded amount will take 5-7 business days to be processed back to your original payment method.
• Unfortunately we do not cover the return postage of items returned for an exchange or refund. 
• We recommend using a trackable or signed for service when sending back your item.
• Please also retain a proof of postage in case that the item goes missing on its return. Unfortunately, we are unable to issue you a refund unless the item is returned back to us. You can, however, submit a claim to your courier using the proof of postage in order to receive compensation.
  

Exchanging an item for a different size or product

• To start an exchange, please contact us first at hello@viannejewellery.com so that we can check whether your requested item is available. We normally reply within two working days.
• You can exchange your item for a different size, a different item or the same item in a different metal colour. Your item must be returned to us within 30 days of receiving it.
• Size exchanges for the same item will retain the original purchase price, subject to availability.
• When exchanging for a different item or metal colour, the exchange value will be based on the amount originally paid for the returned item after any discount or promotional code.
• The replacement item will be charged at the current selling price displayed on our website when the exchange is agreed. Discounts and promotional offers applied to the original item cannot be transferred or reapplied to a different item or metal colour.
• If the replacement item costs more than the exchange value, you will receive an email requesting payment of the difference.
• If the replacement item costs less than the exchange value, the difference will be refunded to your original payment method.
• If you would like to exchange an item more than once, a postage fee will apply from the second exchange onwards.
• This exchange policy does not affect your statutory rights.

Faulty or Defective Items

If you believe your item has developed a manufacturing fault, please contact us as soon as possible at hello@viannejewellery.com.

Manufacturing defects may be covered under our Warranty Policy. Approved warranty claims will be assessed and resolved in accordance with our Warranty Policy, which may include a repair or replacement where appropriate.

Please note that warranty claims are separate from our Returns & Exchanges Policy. Where an approved manufacturing defect is identified, we will provide an appropriate remedy in accordance with our Warranty Policy and your statutory rights.

For full details, please see our Warranty Policy

If you have any questions regarding returns or exchanges, please feel free to contact us at hello@viannejewellery.com.