Returns and Exchanges

We aim to provide excellent customer service and we carefully inspect every item before shipping out to our customers to ensure the best quality possible. However, if in any way you are not satisfied with your purchase, we will happily issue you a refund or exchange.

To start a refund or exchange, please contact us first at hello@viannejewellery.com so that we can further assist you and send you return instructions.

• You can return any item you are not completely happy with for a refund, exchange or store credit within 14 days of receiving it.
• The items sent back to us must be in new, unworn, undamaged condition and in the original packaging.
• Please note that custom/bespoke items are not eligible for returns.
• Shipping & handling charges (including gift wraps) are non-refundable.
• Refunds can take approximately 72 hours or less to be processed once we receive the returned item(s). The refunded amount will take 5-7 business days to be processed back to your original payment method.
• Unfortunately we do not cover the return postage of items returned for an exchange or refund. 
• We recommend using a trackable or signed for service when sending back your item.
• Please also retain a proof of postage in case that the item goes missing on its return. Unfortunately, we are unable to issue you a refund unless the item is returned back to us. You can, however, submit a claim to your courier using the proof of postage in order to receive compensation.

If you have any questions regarding returns or exchanges, please feel free to contact us at hello@viannejewellery.com.