Each piece of our sterling silver, gold vermeil and rose vermeil jewellery is covered by our 6-month warranty. We offer one free repair or one replacement within the warranty period.

Should your jewellery suffer any other fault due to a manufacturing defect such as breakage or missing stone during the warranty period, please report the issues to us within 14 days of receiving your order by contacting us at hello@viannejewellery.com. We will be happy to assist you.

Please note that we are unable to offer a refund after the item has been repaired or replaced once under the warranty or when the return window of the order has passed. Please contact us as soon as possible should you require any further assistance regarding your repaired item/replacement.

After your warranty has ended, we might still be able to repair the jewellery depending on the conditions of the jewellery whether it is repairable. However, there may be a small cost to repair after the warranty period. This is to cover the material costs for repair and for postage - the labour cost is always free!